FAQ

General Inquiries

1. Shipping Details:

Your order typically ships out within 1-3 days, and you'll receive a tracking number via email.

Please allow up to 15 days for delivery, as we ship directly from our manufacturer to reduce our eco footprint.

2. Tracking and Confirmation:

If you haven't received your tracking number or confirmation email, please check your promotions, social, and spam folders. If you still can't find it, don't hesitate to contact us at support@chebellehair.com.

3. Returns and Order Changes:

Refer to our returns policy to see if your order is eligible for return or exchange. For order changes or cancellations, reach out to us as soon as possible at support@chebellehair.com.

Hair Care Queries:

1. Safe for Pregnancy and Breastfeeding:

Consult your obstetrician for personalized advice. While our product is vegan and natural, it's always best to ensure safety during pregnancy or breastfeeding.

2. Suitable for Men:

Absolutely! Our hair butter is suitable for men and has been effective for many.

3. Compatibility with Colored/Processed Hair:

Yes, our hair butter works regardless of hair treatments.

It operates at the follicle level, providing nourishment for healthy growth.

4. Application Method:

Apply the butter directly to your hair massaging gently with fingertips or a scalp massager. For best results, use daily on a clean head of hair.

5. Duration of Use:

Results typically appear after 1 month of consistent daily use.

6. Sensitive Skin Concerns:

While our products are natural, it's wise to conduct a patch test if you have sensitive skin.

Apply a small amount to your inner arm to check for any reactions.

7. Dealing with Dandruff:

Our oil can help with dandruff when applied regularly to a clean scalp. Massage gently to enhance circulation and penetration.